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What Our Customers say about Born...

Read our Customer Reviews at Trustpilot - Borndirect

Visit our page on Trustpilot to read why our customers love shopping  with Born!



We love honest feedback on all our products - it helps us keep in touch with what our customers like and dislike, but more importantly it helps other parents, like you with their purchasing decisions. 

Adding a review is very quick and easy, however if you hit a problem we'd love for you to contact us and we'll be happy to help.

Step One

Simply find the product that you wish to review.  You can do this quickly via the search box in this pages top right corner.  Once you’ve found the product simply click the ‘write review’ link

Step Two

You’ll be asked to login.  If you’re not already registered you’ll be asked to submit your email address & add a password

Step Three

To review your product simply answer a short set of questions - of course we’d  love it if you could also add your own video review.  Now simply submit your review and let others benefit from your experience!


Great to do

  • Focus on the product and your experience of using it
  • Think about what  you would have liked to have known before buying the product
  • Add any good tips on using the product

What's not so great

  • Try to avoid adding information  that changes, such as price and promotional details.
  • Don’t focus upon service or delivery – if you wish to comment on these areas please contact us here   customer service



What’s great

  • People want to see you as much as the product, so talk to camera
  • Speak loudly – if your using a video camera please ensure you can be heard clearly 
  • If there are any features you wish to draw attention to show them on your video
  • Try to summarize at the beginning, so people can get an overall impression quickly

What’s not so great

  • Wobbling pictures! Try to keep the images still
  • Darkness – Try to make sure there’s enough light
  • Try to avoid information that changes, such as price or promotional details.
  • Don’t focus upon service or delivery – if you comments relating to these areas please contact us here customer service



  • Maximum allowed file size is 20MB
  • If your video size is larger tihan 20MB then you will need to compress it before uploading
  • Accepted formats: mp4, mov, f4v or flv
  • If you continue to experience problems please  feel free to email us and we endeavour to help you



We welcome your opinion but we’d ask you not to include any of the following, otherwise we reserve the right not to publish your review:

  • Obscenities, discriminatory language, or similar not suitable for a public forum
  • Advertisements, “spam” content, or references to other products, offers, or websites
  • Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
  • Critical or spiteful comments on other reviews posted on the page or their authors

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, please contact us here customer service.

All submitted reviews are subject to the terms set forth in our Terms of Use


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